Privacy Policy

Effective date: September 10, 2025 · Last updated: September 10, 2025

Great Kerala Festival is Kerala’s largest and most popular shopping celebration, created to uplift businesses of all sizes while rewarding customers with a one-of-a-kind shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or participate in festival activities.

1. A Platform for Businesses & Customers

The festival is designed to boost both small-scale and large-scale businesses by giving them visibility, reach, and opportunities for growth. Vendors gain access to a platform that helps them attract customers, boost sales, and compete with flexible participation options. Customers enjoy offers, prizes and a rewarding shopping experience across Kerala.

2. Information We Collect

We collect and process the following types of information:

• Account & Registration Data: name, contact number, email address, password (hashed), district, business information and referral URL when you register as a vendor or user.
• Transactional Data: participation entries, contest activity, and other festival-related actions.
• User Content: images and files you upload (for example, QR screenshots, verification photos).
• Device & Usage Information: IP address, browser type, pages visited, and other log data collected automatically.
• Cookies & Similar Technologies: cookies and local storage to remember preferences and help deliver personalized experiences.

3. How We Use Your Information

• To provide and improve our services, process registrations, and manage contest entries and rewards.
• To send account-related communications, notifications and marketing (with your consent where required).
• To verify identities and ensure validity of onboarding and contest entries (for example, verifying QR photos).
• To analyze usage patterns, troubleshoot issues, and monitor the security of our platform.

4. Sharing & Disclosure

We may share your information in the following limited circumstances:

• Service Providers: third-party processors acting on our behalf (payment processors, hosting, email providers). They are contractually bound to protect your data.
• Legal Requirements: when required by law, regulation, court order, or to protect rights and safety.
• Public Information: contest winners or selected vendor information may be published for the purposes of the festival and awards (we will avoid publishing sensitive personal details without consent).

5. Media & File Storage

Images and files uploaded to the platform (for example, vendor logos, QR photos) are stored as media files. If we store media on third-party object storage (e.g. S3-compatible storage), URLs to these objects may be public depending on configuration. If you require private access to sensitive files, please contact us.

6. Cookies & Tracking

We use cookies and similar technologies to operate the site and provide features such as login sessions, analytics, and performance optimization. You can control cookie preferences through your browser settings.

7. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure—if you have sensitive information, contact us for guidance.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

9. Your Rights

Subject to applicable law, you may have rights to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, please contact us using the details below.

10. Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such data, contact us to request deletion.

11. International Transfers

Your data may be processed or stored outside your country. We will take appropriate measures to ensure an adequate level of protection for your information in accordance with applicable law.

12. Changes to this Policy

We may update this Privacy Policy from time to time. When changes are significant, we will provide a prominent notice. The date at the top indicates the policy’s effective date.

14. Contact Us